We want to ensure all our costumers are satisfied with their products.
In case you are not, for any reason, we will gladly accept return/exchange provided ALL of the following conditions are met. Digital products are exempt from returns. No returns without prior written authorization.
Please alert us before making any returns: Simply let us know your name, order number and reason for return by writing us at firstname.lastname@example.org. We will reply with instructions for your return.
- The returned product is received by Tanglewood Hollow within 15 days from the date of initial shipment.
- Products have been unused, unwashed, and are returned in original packaging in original condition.
If the above conditions are met, please use the following instructions when returning/exchanging your product:
- Once a return/exchange has been authorized, the product should be sent in its original packaging to the address listed on the email sent, within 15 days of authorization. We suggest using a tracking service, as we are not responsible for any goods lost in transit.
- Once we receive returned goods and they prove to be in original condition, we will happily process the refund (less shipping) and will confirm this via email. If you prefer to exchange your product, we can happily provide you with a store credit that may be used towards a new order.
** Please note that Tanglewood Hollow is not responsible for shipping costs for returned items - these are at the customer’s expense unless a product is faulty. We recommend all returns be sent via tracking service as we are not responsible for items lost or undelivered.
Reporting a Problem
Problems with an order, such as items damaged in transit or missing or incorrect items, must be reported within 5 days of receipt of shipment. Please call or write us at email@example.com.
In the event of breakage or misshipment, replacements will be shipped only to the original shipping address. Orders placed using a coupon will be issued a store credit in the event of damage: a replacement can not be sent.
Cancelling an Order
Orders may only be canceled if the order has not yet been processed. Cancellations will be subject to a cancellation fee of up to 10% of the order: This applies to items removed from the order as well.
Refused packages and packages returned with an incorrect address will be issued a refund of the purchase price, less the actual shipping costs.
Adjusting or Combining Orders
Orders once placed are final. We are not able to adjust, add to or combine orders.